MTA CODE OF CONDUCT
The sign of an automotive professional, all MTA Members commit to the following customer promise:
We will live up to our obligations. We will carry out all operations and transactions in good faith.
We will conduct business with the highest level of skill.
We will tell you the truth in all of our interactions with you.
We will supply our products and services with the highest customer care in mind.
We will be proactive in meeting your needs and expectations. We will explore different options in order to do so.
We will comply with all regulatory frameworks and industry codes of practice. Beyond our legal obligations we have our own moral standards we will always uphold.
We will be open and transparent with you. We will stand behind our promises to you.
“Your MTA customer promise certificate is the clearest demonstration to current and future customers that you abide by a strict industry code of conduct that values them.”
Paul Unerkov - MTA CEO