Assistance for staff working remotely or in isolation.

Occasionally MTA members will require their staff to work in isolation or remotely. When this occurs there are potential hazards that would not normally arise. These can include:

  • Help not being available in the event of injury/illness, incapacity, extreme weather, violence and so on. 
  • Injuries due to workers completing tasks meant for 2 or more people
  • Vehicle accidents 
  • Use of plant and equipment that it not normally used
  • Potential communication issues
  • Traffic Management while working near roads or on private property
  • Working at heights or in confined spaces without support

Because of these additional risks and hazards, it is important to have a system in place for when isolated work or remote work is required. A policy should be created stipulating the steps and requirements of workers and managers/supervisors. There should also be risk assessments carried out on each task required to be done and a checklist completed by employees every time this type of work is needed. Click here for a checklist. 

Once a risk assessment has been completed, Standard Operating Procedures (SOPs) should be created to be used on site, some sites may also require a Safe Work Method Statement before the commencement of any work. Contact the MTA WR Department for a template by clicking here.  Where employees work in isolation a contact person should be identified. This person should also be notified in the case of an emergency. They should:

  • Notify of work commencement and expected completion.
  • Notify a contact person when work is completed.
  • Contact the employee at prearranged intervals


In situations where an employee is working alone in a workplace that has a telephone, this communication is adequate provided the person is able access this in an emergency.

In remote areas or in situations where a telephone is not available, means of communication should be identified to allow an employee to call for help in the event of an emergency at any time when working alone or to maintain communication lines with the employer.

Contact the MTA Workplace Relations Department by clicking here for more information on working in isolation or remotely.